Haru Estia Class Upgrade and multiple notices

Haru Estia Class Upgrade Special Pages Released The special page of the large-scale update
“Haru Estia Class Upgrade” scheduled in October 19th (Thursday).

Check the page here: http://hg-soulworker.gamecom.jp/event/01_update/


On September 27, 2017 (Wed) maintenance occurred after the maintenance, we made
various trouble on connection troubles at periodic maintenance on October 5, 2017 (Thursday)
After the correspondence, roughly the same problem occurred We confirmed
that there was nothing and confirmed the improvement of the problem. We deeply apologize for the inconvenience, inconvenience, and concern to our customers .

▼ We have confirmed 2 parts mainly concerning causes and problems of the problem .

1. As one of the main causes of the problem, we confirmed the problem on the database. We have confirmed that
the data of HEMS (mail) since the start of service is stored in the database and the amount of mail data is extremely enormous.
Therefore, it took time for the access when the character checked the mail, a delay occurred in the time zone when the usage of HEMS increased, various connection troubles occurred due to the delay occurred.

For that reason, we made optimization of e-mail data, improvement of access speed and weight reduction of e-mail data at maintenance on October 5th as correspondence.

■ Reason why mail data became a problem after service transfer Although the corresponding e-mail data is being used from before service transfer, The data did not become a problem until service transfer.
However, as the event “Premium Burning Event” at the time of transferring services
many items were distributed to all characters through HEMS everyday, the number of e-mails sent has increased dramatically than in the case of the same isomorphic event in the past.
Also, We aware that the cause of the rapid increase in the use of HEMS for receiving event items .

2. As another cause, We have confirmed that an internal error has occurred when escaping from Maize .

We will skip the detailed content here because it will be specialized content, but when an
error occurred that error looped inside and the part causing the server crash was
confirmed. For this part, we apply the server patch on October 3, however, there is a possibility that there may be a problem part other than the above part, so we will continue to investigate here with the development team We are.

▼ for compensation by repeated of this degree connection failure, we apologize for the inconvenience to customers.
As compensation based on the problem, we will compensate for the following contents.

· Compensation contents
AR card cube x 5
S coin x 500

· Item planned distribution date
October 19, 2017 (Thursday) Maintenance time

· Receipt deadline
October 26, 2017 (Thursday) Mentenance

· Distribution destination
Account e-mail account of each account
※ Since it will be distributed to account, we will not accept mistakes on characters Please be careful.

Regarding this issue We
apologize again for the long time that we have caused you inconvenience and inconvenience to our customers .

Source: http://hg-soulworker.gamecom.jp/board/notice/44


In-game defect information update
Official website “About currently checking problems” page has been updated.
Source: http://hg-soulworker.gamecom.jp/board/notice/45


Notice of “GM Discussion Meeting” held

From Sunday, October 15, 2017 (Sunday) at 20:00,
event GM will appear before the Ned Company of Grace City 9 CH, 10 CH (8 CH standby) and a roundtable will be held.
At the roundtable discussion,
please tell us about each event GM and the opinions and requests of the users directly to the event GM.

* On the day of the event, GM will
chat and interact with the players through in-game chat, but we
can not answer your questions about the in-game specifications that are not released such as capture information in the game .

Please understand beforehand that we will respond to anyone who judged that GM had interfered with the event at the time of participation without any warning or recommendation.


Event overview

【Event Schedule】

Place of implementation Execution channel Date and time of implementation
Grace City
Ned Company
9CH
10CH
8CH (preliminary)
Sunday, October 15, 2017
20: 00 ~ 21: 30

【Event location】

Grace City 9 CH 10 CH (8 CH spare) front Ned Company


[Notes]
· About the event under execution,
we may change or cancel the contents due to inevitable circumstances in management .

· We can not answer questions on in-game specifications that are not disclosed such as capture information etc. in the game.
·
Please understand beforehand that we will respond to anyone who judged that GM had interfered with the event without any warning or recommendation.

Source: http://hg-soulworker.gamecom.jp/board/event/8

Note: some of the info are translated so check the source link for further info or visit our discord (You need to log in to join our discord)

SolidSnake

Federation of Gamers Administrator